Cancellation and refunds
Effective date: 2026-09-09
This page covers how to stop paying us, the rights the law gives you, and how refunds and payment disputes are handled. Nothing on this page is folded away.
Leaving is as easy as joining
Cancelling is one action in the same account area where you subscribed. We do not ask you to telephone, to email, to give a reason, to complete a form or to pass through a sequence of offers.
This is a legal requirement we have chosen to meet ahead of time — see the subscription rules below — and it is also the least we can do given what this product is about.
The statutory right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from the day the contract is made to cancel a distance contract for services and get your money back, without giving a reason.
When that right ends early, and how we handle it
Regulation 37(1) allows that right to end before the 14 days are up for a digital service that has already started, but only where all three of the following are true:
- you gave express prior consent to the service starting during the cancellation period;
- you acknowledged that you would lose the right to cancel once it started; and
- we gave you confirmation of both of those on a durable medium.
At checkout you are therefore shown two separate tick boxes. Neither is ticked in advance:
[ ] I want the service to start now, during the 14-day cancellation period. [ ] I understand that once it starts I will lose my right to cancel and get a refund under the Consumer Contracts Regulations 2013.
Both are checked again on the server before anything is enabled, and both are restated word for word in the order confirmation email we send you. That email is the durable-medium confirmation.
If you do not tick both, the service simply starts at the end of the 14 days and your full right to cancel is untouched. If any one of the three steps is missing, the right to cancel continues for the full 14 days regardless of what any tick box said. And if we had failed to tell you about the right to cancel at all, the period would extend to twelve months and 14 days.
The statutory cancellation form
You do not have to use this form — an email saying you want to cancel is enough, and so is the button in billing. It is set out here because the Regulations require it to be available. This is the form in Part B of Schedule 3 to the 2013 Regulations.
Model cancellation form (Complete and return this form only if you wish to withdraw from the contract.) To: STRATEGY ISLAND LTD support@strategyisland.shop I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*], Ordered on [*]/received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date [*] Delete as appropriate.
The subscription rules, implemented ahead of time
Chapter 2 of Part 4 of the Digital Markets, Competition and Consumers Act 2024 introduces new rules for subscription contracts. Those rules are not yet in force — they are expected in spring 2027. We have implemented them now, ahead of the requirement, because they are the right way to run a subscription and because it means nothing has to change later.
- Key pre-contract information. Before you pay anything you get a separate screen giving the amount, the billing period, the date of the next payment and how to cancel.
- Reminder notice. Ahead of every renewal you get a separate email — never folded into a marketing message — restating the subscription, what it costs, when payment falls due and how to stop it. On a yearly plan, once a year.
- Initial cooling-off period. 14 days, as above.
- Renewal cooling-off period. A further 14 days after each renewal. This is new; the law in force today does not require it.
- Easy exit. Cancelling is at least as easy as subscribing.
We do not use pre-ticked renewal boxes, we do not hide the cancellation route, we do not put offers in the way of somebody who is leaving, and we run no free trial that turns into a paid subscription. Our free plan is free permanently and never converts.
Refunds
If you cancel within the cooling-off period
You get your money back. Where you asked us to start the service during that period, we may keep a proportionate amount for what you actually used before cancelling. Refunds go back to the method you paid with, within 14 days of us being told.
If you cancel later in a period
Your plan runs to the end of the period you have paid for and does not renew. We do not refund part of a period that has already begun, outside the cooling-off periods described above.
If something was wrong with the service
Your rights under Chapter 3 of Part 1 of the Consumer Rights Act 2015 apply — repair or replacement, and after that a price reduction. Those rights cannot be excluded by any term and nothing here tries to. Write to support@strategyisland.shop and tell us what went wrong.
Allowances already used
Credits are units of service usage, not money. They are not stored value, are not redeemable for cash and are not transferable. Once used they cannot be returned, though that does not affect a refund of a payment under any of the routes above.
How to ask for a refund
Email support@strategyisland.shop with the address on your account and the date of the payment. We reply within five working days.
Payment disputes
If you think a payment is wrong, please write to us before raising it with your card provider — it is almost always quicker, and we can usually settle it the same week. Raising a dispute does not affect any of your statutory rights and you are free to do it whenever you wish.
If we cannot agree, the routes in the terms of service apply: Simple Procedure in the Sheriff Court for Scottish residents with claims of £5,000 or less, Advice Direct Scotland for free consumer advice to people living in Scotland, and the consumer advice body in your own country if you live elsewhere.